Frequently Asked Questions
Everything you need to know about your Fleur du Mal experience.
How do I choose the correct size for lingerie and ready-to-wear?
We recommend referring to our comprehensive Size Guide located on each product page. If you are between sizes, we generally suggest sizing up for underwired bras and selecting your true size for silk slips and bodysuits.
What is your return policy for delicate items?
We accept returns within 30 days of delivery, provided that all items are unworn, unwashed, and have all original tags and hygiene liners attached. Please note that certain sets and sale items may be marked as final sale.
How should I care for my silk and lace garments?
To preserve the delicate nature of our fabrics, we recommend hand washing in cold water with a gentle silk detergent. Lay flat to dry and avoid wringing or machine drying to maintain the shape and longevity of the lace.
Do you offer international shipping?
Yes, Fleur du Mal ships globally. Shipping costs and delivery timelines are calculated at checkout based on your location. Please note that international orders may be subject to local customs duties and taxes.
Can I modify or cancel my order after it has been placed?
Our team works quickly to process orders, so we are only able to make changes or cancellations within a very short window. Please contact our customer service immediately if you need to update your shipping address or item selection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer interest-free installment plans through Afterpay for eligible orders.